Reading Rooms' Wholesale Shop: Frequently Asked Questions
If you are experiencing technical difficulties with the web store and cannot place an order, please e-mail firstname.lastname@example.org. Please include information on the web browser you are using and the operating system of your computer so that we may better assist you.
For all other questions, email Customer Service at email@example.com. or call 1-800-877-8400 in the US and Canada, and 1- 515-362-7463 outside of the US Monday through Friday, 9AM-5:30PM ET. For calls in languages other than English, please use the following:
Call in US
Call outside US
Customer Contact Center hours: Telephone operators will not be available on US holidays. See Calendar for those dates.
Representatives are available during the following regular hours: Monday-Friday 9:00 a.m. – 4:15 p.m. (ET US)Summer Hours (Jun-Aug): Monday - Thursday 9:00 a.m. - 4:15 p.m. (ET US)
Shipping and Handling Charges
Shipping and handling will now be shown as a one line item on monthly invoices.
Shipping costs are passed from the vendor to the customer, but also include a US$5 handling fee per order in the United States. [International orders are still billed a flat fee of USD$15 for shipping and handling.] (See US shipping rates below.) For this reason, please plan ahead and place larger orders at less frequent intervals. This will help to minimize Reading Rooms' handling costs. Also, the most expensive pound shipped is the first pound to be shipped. Larger orders will benefit from lower per-pound shipping rates. In addition, fewer, larger orders allow for more efficient use of the time and efforts of CSPS Customer Contact Reps and shipping personnel.
United States Reading Room
- Handling charge: There is a US$5.00 handling charge on every order including special orders of periodicals. This charge will be included with your shipping cost on your invoice. Regular standing orders for periodicals do not incur a handling charge.
- Shipping charge: Shipping charges are changing and are no longer based on 10-pound increments. See shipping rates below.
- Backorders: The total shipping charges will be based on the weight of the entire order. The shipping charge for the backordered portion will be charged when the back order ships. No additional handling charge is incurred when the backordered items are shipped.
Reading Rooms outside the US
- Shipping and Handling charge: A flat US$15.00 shipping and handling charge will be placed on every order until further notice.
- Periodicals: There are no shipping or handling charges on continuity (standing) periodical orders. Shipping and handling is charged on shipments of extra copies of periodicals.
- Backorders: If there is a backordered product on an order the $15 shipping and handling charge will be split proportionally among the items according to weight. The remaining proportional amount will be charged when the backordered item(s) ships.
The Christian Science Publishing Society Shipping Rates (US Only)
- Cost of shipping does not include additional US$5 handling fee per order.
- All orders outside of the United States are currently charged $15USD shipping and handling.
|100 lbs and up||$76.25|
Please note: It is the responsibility of the customer to provide a correct deliverable address for all orders.
If any shipping vendor is unable to deliver a package to a Reading Room after multiple attempts (for example, because of limited Reading Room hours), the package will be returned to The Christian Science Publishing Society's (CSPS) warehouse. Returned packages result in restocking charges to the CSPS as well as additional freight charges from the carrier. To help to cover the costs which CSPS incurs, Reading Rooms will not be reimbursed for the shipping and handling of undeliverable, returned packages.
US orders: The Christian Science Publishing Society's default shipping method within the United States is UPS. Please be sure you specify a delivery address that can accept packages delivered by UPS. PO Boxes cannot accept delivery of UPS packages and an alternate address would be necessary.
Prices on the Product List are subject to change without notice. Web store prices supersede the Product List, advertisements and catalogs. Backorders are billed at the price in effect at the time of shipping.
Standing orders can not be viewed or changed online at this time. For questions or to make any changes to your standing orders, please contact customer service.
All changes to standing orders vary depending on the production time and frequency of publication for each periodical.For more information on lead times for all changes, starts and stops, please refer to the list below:
Reading Rooms may order Bibles in languages other than English from their local Bible Societies. This applies to Bibles authorized by The Christian Science Publishing Society and referenced in the translated editions of the Quarterly.
For orders from Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick.
When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
Monthly Billing Statements
Reading Rooms receive a monthly billing statement that will list all activity for the month, including product and continuity orders, payments, and credits. The account number on the statement is the billing account number and should be the only account number used to place orders or submit payments. (When submitting a check for payment, please include you account number on the check.)
The Mother Church extends credit privileges to Christian Science Reading Rooms worldwide to order products without prepayment. Reading Rooms receive a monthly billing invoice (statement) detailing their purchases. Payment instructions are on the statement. No interest fees are charged on these accounts. However, credit purchase privileges will be suspended for accounts that become 120 days past due. Orders can always be prepaid using Visa, MasterCard, Discover, or American Express.
Satisfaction guaranteed! Full refund or credit will be given on all products returned within 90 days. Periodicals cannot be returned. Returns must be packaged to prevent damage, must be in saleable condition, and shipped at the Reading Room's expense. Enclose in the return package a copy of the invoice and the reason for the return. For defective products, email Customer Service at firstname.lastname@example.org.Ship returns to:
46 Development Road
Fitchburg, MA 01420
When the processing center receives your returned items, the original payment method you used to place the order will be credited. Please allow one to two billing cycles for the refund credit to appear on your statement.
Use the multiple ship-to capability to send gifts to different addresses. You can use this whether you're sending the same gift to everybody or different gifts to each address.
You may select "Bill Me" under Payment Types on the check out page. This charge will then be reflected in your monthly invoice. Monthly invoices can be paid by check or credit card.The following credit cards are accepted:
- American Express
PayPal is NOT accepted at this time.
If the site's shopping cart is unable to complete the sale with the credit card you're using, please check that the card number and expiration date on the form are correct, and that the billing name and address provided match your credit card statement exactly. Please contact your credit card company if the problem persists.
You are charged when your order is shipped, usually within one or two days of placing your order. If your order includes backordered items, the backordered portion will not be charged to your account until shipped.
You will receive an order confirmation by email. If you have not received a confirmation email, please send an email to email@example.com.
No changes can be made to orders once they have been submitted.
To update billing address or e-mail address, click on My Account in the top right corner of the shop. Then, choose the appropriate selection in the Top Navigation bar.
Be sure to click on submit after changing the appropriate address information so that the changes are saved.
Any changes made to your billing address in your account will apply to all product and periodical orders for your Reading Room.
For customers outside of US and Canada, please contact customer service to change your billing address.
Order history can be viewed by clicking on My Account in the top right corner of the shop and then clicking on View History in the Top Navigation bar. Your most recent order will display first.
Yes, your browser has to be set to accept cookies before you can place an order. You can change the cookie setting in your Web browser preferences.
Pop-ups must be accepted for proper site functionality
- Internet Explorer
- Chrome (except for password reset)